AVA NAIL BAR POLICY

OUR MISSION

Our mission at AVA is to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and lifelong education, we will strive to be your number-one choice for all your NAIL CARE needs while setting the standard in nail spa environmental responsibility.

MEDICAL CONDITIONS

Please inform your nail technician of any medical conditions that may impact your visit. We must also be aware of potentially contagious conditions on our hands and feet. If such a condition exists, we cannot provide service(s) to you without written consent from your physician. We cannot offer services if open or infected wounds are present. If you have such a condition or think one may exist, please notify us promptly before the service.

SERVICES

No refunds will be provided for any service. If you’re unhappy with the service, don’t hesitate to get in touch with our front desk. If the fault is ours, we will do our best to fix the error. We offer complimentary minor fixes within 7 business days of the service completion, pending manager approval.

REPAIR

Regular polish services are not guaranteed. Only full-set nail enhancements (Acrylic, Gel-X, Dipping Powder) and gel polish manicures are guaranteed for 7 business days after your appointment, excluding breakages. If you notice light chips or lifting in the first 7 days, please call us to schedule a repair. Repairs after 7 days for breakages, tears, corner breaks,etc will be charged. Please bring your recent to show proof of services.

PRICES

All service prices listed are subject to change at the time of service. Please confirm pricing at the time of service.

CANCELLATIONS

Please give at least 3 hours notice in advance so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.

LATE ARRIVALS

If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Any arrivals after the grace period has expired will be considered a “walk-in” customer and attended to in the order in which they arrived. If a specific technician was requested during booking, a late arrival could result in services being rendered by the first available nail technician.

GROUP PARTIES

For groups of 3 or more, credit card information must be supplied in order to book an appointment. Any changes or cancellations to the appointment(s) must be made at least 24 hours prior to the service date to avoid any fees. If a change or cancellation to an appointment is requested with less than 24 hours to the service date, the credit card on file will be charged the minimum service cost for each changed or canceled service.

GIFT CERTIFICATES

All gift certificate sales are final. Gift certificates are not refundable or exchangeable. Gift certificates should be treated as cash, and are not redeemable if lost or stolen.

CELL PHONES, CONVERSATIONS & CHILD SUPERVISION

All cell phones should remain silent, and conversations should be limited while in service areas. We ask that all guests keep voice levels to a minimum as we have created a serene and relaxing atmosphere. Children should always be supervised and remain respectful to those receiving services around them. We do not want to compromise your and our other guests’ experience and kindly ask that you make childcare arrangements before your scheduled appointment. We do not have the facilities to care for children and will not provide child supervision. We cannot assure their safety in a professional environment. YOUR UNDERSTANDING IS GREATLY APPRECIATED.

PERSONAL BELONGINGS

Please leave all jewelry and valuable items at home. We are not responsible for lost, stolen or misplaced items.

PETS

Other than service animals, pets of any kind are NOT allowed in the salon. The State Board of Cosmetology has specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. In order to protect our clients that are more susceptible to allergies, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal” vests are the ONLY exception.